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Inventory Control & Accounting Software For Furniture Retailers

Training & Support

We do more than just provide you with a great industry specific software system. We take the best furniture software package available and back it with an incredible array of services and support.

The following options are available. Pricing will vary, depending on the package and support plan you choose.

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gold arrow bullet Technical Support
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Online Help Desk:
Support Ticket System - Search the knowledge base for instant help. You may also submit support tickets and communicate with a technician. Existing clients may login here.

Phone/Fax/Email:
If you don't find what you are looking for online, contact the technical staff for personal assistance.

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gold arrow bullet Training
 

Self-Paced:

  • Knowledge Base: Find answers 24 hours a day, 7 days a week via the Online Help Desk. Search the Knowledge Base for helpful articles, tips and troubleshooting.

  • User Manual: Download the User's Guide, 400+ pages clearly written and packed with pictures and illustrations to help you get the most from Genesis Advantage.

  • Tutorial CD: This tutorial on CD guides you through setting up and using Genesis Advantage. This feature packed CD also includes the User's Guide that you can view or print, and the Quick Start Guide that helps experienced users get up and running in minutes!

Small Group Webinars:
Take part in small group on-line training sessions from the convenience of your own office. There are various pertinent topics available, explained and shown by a knowledgable Genesis trainer.

Onsite Training:
There's no need to send key people out of your store on expensive training trips. Our instructors will introduce your staff to the power of Genesis in the comfort of your store. All of our instructors are experienced  in the operation of Genesis Advantage and understand the challenges you face every day as a furniture retailer.

One-On-One Web-Based Training:
Our trainers can connect to your system via the internet and provide you with personal one-on-one training. It's a terrific opportunity to learn how to best use Genesis while using your live data.

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gold arrow bullet Program Updates
 

Genesis Advantage has a convenient update feature built right into it. This enables you to easily download program updates via the Internet whenever they become available, keeping you current with the latest trends in computerized furniture store management.

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gold arrow bullet Getting Started
 

Inventory Pre-Load:
One of the biggest headaches in getting a system up and running is loading the inventory. Not with Genesis! Our staff will load your inventory items into the computer before training to make sure your system is fully operational in just days, instead of months. We can usually convert your data electronically if you are converting from an existing program.

Setup Screen Completion:
Your software can be shipped to you ready to go with all of the setup screens customized and completed for you.

Networking & Equipment:
Receive expert networking consultation, equipment purchasing, setup and maintenance through our partner company.

The Leading Windows-based Software System for Furniture Retailers!
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